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Guide d’aide

Why can’t I open my daily reminder report?

Check sign-in, organization membership, and rollout access when a reminder report does not open.

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Vue d’ensemble

Current daily reminder URLs do not expire at the end of the email’s sent day. They open a signed-in, organization-specific live report. An access message usually needs an account or availability check rather than a fresh expiring token.

Check report access

  1. Sign in to the right account

    Use the account that belongs to the organization named in the reminder. Return to the report after signing in.

  2. Keep the organization selection

    Use the complete report URL from a current reminder. A link for another organization cannot grant access to that workspace.

  3. Check rollout eligibility

    The report is still a pilot limited to selected organizations and participants. Ask your MediaFox contact if you expected access.

Older emails and changed results

Use a current report button if an old address no longer opens the expected page. Today’s live report can show different issues or all clear after recovery; that does not mean the original alert was false. Page Management and available event history remain useful alternatives.

Disponibilité et accès

La disponibilité dépend de votre accès à l’organisation et des autorisations attribuées.

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