What to include in a support request
Give support a specific example they can investigate without sharing secrets.
Overview
A useful report explains what you tried, what you expected, and what happened instead. One reproducible example is more useful than a general statement that a feature is broken.
Include these details
- Organization name and ID, your user ID, and the MediaFox version if shown.
- The affected page URL and page, post, dashboard, or Link Tree ID.
- The exact message, time, and timezone.
- Steps to reproduce, expected result, actual result, and whether it happens repeatedly.
- A relevant screenshot or status/log entry with private information removed.
Leave out secrets
Never send passwords, verification codes, cookies, access tokens, API keys, or private recovery links. Crop screenshots to the relevant issue and describe any troubleshooting already completed.
Availability and access
Availability depends on your organization access and assigned permissions.