What happens when I remove an add-on?
Find guidance and answers about What happens when I remove an add-on?.
Overview
Find guidance and answers about What happens when I remove an add-on?. The answer below explains the expected behavior and the checks to make next. Frequently asked questions provide a direct answer first, followed by the checks that most often resolve the situation.
Answer
Find guidance and answers about What happens when I remove an add-on?.
Frequently asked questions provide a direct answer first, followed by the checks that most often resolve the situation. Start by checking the current organization and the access context shown in MediaFox; these explain most differences between two users seeing the same feature.
What to check
Work through these checks in order. Stop once the on-screen state matches the expected behavior.
- Find guidance and answers about What happens when I remove an add-on?.
What to do next
Open the feature related to the question, refresh the relevant data, and repeat only the non-destructive part of the workflow. The question is resolved when you understand the expected behavior and the next safe action to take.
If the behavior is different for another teammate, compare roles, page access, organization feature allowlists, add-ons, filters, and browser state before escalating.
Troubleshooting
If the result is missing or an action is unavailable, do not assume the data was lost. MediaFox can hide controls because of role, page access, organization allowlists, add-ons, lifecycle state, or an external platform limitation.
- Refresh the page and repeat the last action once if the interface did not update.
- Confirm that you selected the intended organization and that the relevant page or item is still available.
- Ask an organization owner to verify your role, page access, feature allowlist, and add-on access.
Availability and access
Your organization may need the relevant add-on enabled.