Troubleshoot scheduled or failed posts
Find out whether a post is waiting, failed, or already published.
Overview
Start in Post Details and read the current state, schedule, and logs. A post that is still being processed needs a different response from one rejected by the platform.
Investigate publication
- Verify the time
Check the full scheduled date and organization timezone. A past time can publish immediately.
- Read the failure
Inspect the platform response for content validation, connection expiry, or account/API restrictions.
- Correct and recover
Fix the specific cause. Before Retry posting, check the original platform for an already-published copy.
Escalate with context
Provide the post and page IDs, time, error, and actions already tried. Do not recreate the post repeatedly while its publication result is uncertain.
Availability and access
This feature does not require an add-on, although permissions or organization settings may still apply.