Troubleshoot missing or stale data
Check scope and collection before treating an empty result as lost data.
Overview
Data can be hidden by filters, delayed during collection, unavailable from a platform, or blocked by a connection issue. Start with a specific page and period.
Check in this order
- Confirm organization, page, dates, timezone, and active filters.
- Distinguish no results from a failed request and retry a failed panel.
- Check the page’s connection health and required permissions.
- Read metric availability and freshness notices, especially for new pages and bulk reports.
- Check System Status for a relevant incident.
Match the recovery to the message
Preparing widget data is a background calculation, not an empty report; interrupted preparation can retry automatically with existing values preserved. A live Meta reach warning may show stored values while a complete live summary is unavailable. Follow a reconnection request, or use Retry live reach after a temporary failure. In Content Search, a partial-search warning means the visible matches may be incomplete.
Provide a concrete example
Report the item or metric, exact period, expected result, actual result, and last time it looked correct. Avoid deleting and reconnecting a page to try to recover missing history.
Availability and access
This feature does not require an add-on, although permissions or organization settings may still apply.