Troubleshoot Amazon S3 setup
ARN format, bucket-name validation, trust relationship, policy permissions, selected resources, connection error, and safe removal. Amazon S3 add-on, Owner.
Overview
ARN format, bucket-name validation, trust relationship, policy permissions, selected resources, connection error, and safe removal. Amazon S3 add-on, Owner. Use this guide to isolate the cause safely before repeating the action. Add-ons unlock organization features, while subscription and billing surfaces control plan availability and checkout state.
Identify the symptom
ARN format, bucket-name validation, trust relationship, policy permissions, selected resources, connection error, and safe removal. Amazon S3 add-on, Owner. Note the exact point where the actual behavior differs from what you expected.
Do not repeatedly submit, delete, publish, reconnect, or purchase while the result is uncertain. First verify whether the previous action completed in another tab, activity list, Audit Log, or external platform.
Checks to make in order
Start in Add-On Management or Subscription & Billing. Keep the affected item open where possible so you can compare the state after each check.
- Check 1: ARN format
Review aRN format and choose the value that matches your intended result.
- Check 2: Bucket-name validation
Review bucket-name validation and choose the value that matches your intended result.
- Check 3: Trust relationship
Review trust relationship and choose the value that matches your intended result.
- Check 4: Policy permissions
Review policy permissions and choose the value that matches your intended result.
- Check 5: Selected resources
Review selected resources and choose the value that matches your intended result.
- Check 6: Connection error
Review connection error and choose the value that matches your intended result.
- Check 7: Safe removal
Review safe removal and choose the value that matches your intended result.
Safe recovery
After correcting the cause, refresh the page and repeat the smallest safe action that can prove the workflow works. The issue is resolved when the organization shows the intended add-on, plan, allowance, or purchase state.
If a retry could publish, delete, charge, revoke access, retire a public address, or send a message twice, contact an owner or support instead of guessing.
- Confirm owner access and whether the feature or billing flow is currently released.
- Refresh after a plan or add-on change so organization allowances can be recalculated.
- For payment issues, record the checkout result and contact support without sharing card or account secrets.
If you still need help
Send support the organization name, route, affected item ID, timestamp and timezone, exact message, screenshot, and reproducible steps. Include the relevant System Status or Audit Log entry when available.
Never send passwords, verification codes, cookies, access tokens, API keys, payment details, or other secrets.
Availability and access
Your organization may need the relevant add-on enabled.
Some or all actions in this guide require the Owner role.