How loading, empty, error, and no-permission screens work
Basic recovery actions: retry, refresh, verify organization, and ask an organization owner to check access. Core.
Overview
Basic recovery actions: retry, refresh, verify organization, and ask an organization owner to check access. Core. Use this guide to isolate the cause safely before repeating the action. Account setup establishes your identity, language, theme, and access to one or more MediaFox organizations.
Identify the symptom
Basic recovery actions: retry, refresh, verify organization, and ask an organization owner to check access. Core. Note the exact point where the actual behavior differs from what you expected.
Do not repeatedly submit, delete, publish, reconnect, or purchase while the result is uncertain. First verify whether the previous action completed in another tab, activity list, Audit Log, or external platform.
Checks to make in order
Start in the account dashboard or sign-in flow. Keep the affected item open where possible so you can compare the state after each check.
- Check 1: Basic recovery actions: retry
Review basic recovery actions: retry and choose the value that matches your intended result.
- Check 2: Refresh
Review refresh and choose the value that matches your intended result.
- Check 3: Verify organization
Review verify organization and choose the value that matches your intended result.
- Check 4: Ask an organization owner to check access
Review ask an organization owner to check access and choose the value that matches your intended result.
- Check 5: Core
Review core and choose the value that matches your intended result.
Safe recovery
After correcting the cause, refresh the page and repeat the smallest safe action that can prove the workflow works. The issue is resolved when you can sign in and open the expected account or organization dashboard.
If a retry could publish, delete, charge, revoke access, retire a public address, or send a message twice, contact an owner or support instead of guessing.
- Check the email address, verification state, and organization invitation you are using.
- If a menu item is missing, confirm the organization allowlist, your role, and any required add-on.
- Retry in a supported browser after refreshing the page and accepting any required browser permissions.
If you still need help
Send support the organization name, route, affected item ID, timestamp and timezone, exact message, screenshot, and reproducible steps. Include the relevant System Status or Audit Log entry when available.
Never send passwords, verification codes, cookies, access tokens, API keys, payment details, or other secrets.
Availability and access
Some or all actions in this guide require the Owner role.
This feature does not require an add-on, although permissions or organization settings may still apply.