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Help guide

FoxLink troubleshooting

Find the right recovery step for access, saving, public URLs, and analytics problems.

Overview

Start with the exact FoxLink action that failed. A missing role, a reserved slug, and a broken destination need different fixes.

Match the symptom

  • Missing tool or action: check the add-on and the separate Short Link and Link Tree roles.
  • Save conflict: note your work, reload the latest draft, and reapply the intended changes.
  • Slug rejected: check format, reservations, and active-history limits.
  • Public URL unavailable: distinguish unpublished or unknown 404 from permanent 410.
  • Missing cards: check visibility dates and whether the underlying Short Link is unavailable.
  • Empty analytics: check publication, traffic, selected dates, and retention.

Ask for help

Include the tree or link ID, affected address, exact message, and time. Do not repeatedly publish, delete, or retire identifiers while the result is uncertain.

Availability and access

Availability depends on your organization access and assigned permissions.

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