Sicherheit, Audit, Fehlerbehebung und Systemstatus
Entdecke alle Anleitungen zu diesem Thema.
13 AnleitungenAudit Log overview
Owner-only access, newest-first activity, latest 200 entries, changed values, actor, subject, and content type. Owner.
Search and filter the Audit Log
Person, action, page/post/comment/RSS feed/goal/group/dashboard/Link Tree, changed value, active filters, and related-entity links. Owner.
Which actions appear in the Audit Log?
Organization/page/post/dashboard/group/comment/goal/RSS/FoxLink create/update/delete/publish/moderation actions and known context fields. Owner.
Email verification codes and high-impact actions
Password reset, two-factor/OTP dialog, resend wait, spam folder, invalid codes, and bulk deletion threshold. Core security.
External-link safety warning
Destination review, five-second automatic redirect, cancel/proceed, invalid destinations, and MediaFox’s external-site disclaimer. Core.
Check MediaFox System Status
Global status, service groups, nested services, history slots, OK/WARNING/ERROR, and deciding whether to retry or wait. Core.
Troubleshoot missing or stale data
Refresh, filters/date range/timezone, data-collection delay, page token, platform availability, partial backend errors, and System Status. Core.
Troubleshoot social authorization
Popup settings, correct platform account, eligible assets, scopes, token expiry, cancel state, and reconnecting. Core.
Troubleshoot uploads and media processing
Supported type, size, stable connection, upload chunks/retries, abort, video processing, thumbnail fallback, and CDN/library errors. Core.
Troubleshoot scheduled or failed posts
Platform validation, page token, scheduling/timezone, platform/API restriction, log timeline, Retry posting, and when to reconnect a page. Core.
Troubleshoot exports
Unsupported widgets, permissions/add-ons, popup/auth, filename/directory/recipient, long-running PDF, destination connection, and export history. Reporting.
What to include in a support request
App version, organization name/ID, user ID, route, timestamp/timezone, page/post/dashboard/Link Tree ID, exact message, screenshot, relevant System Status/Audit Log entry, and reproducible steps. Explicitly tell customers never to send passwords, verification codes, cookies, access tokens, or secrets.
Privacy, Terms, Legal Notice, and open-source notices
Link to the localized legal pages and explain which document answers which question; do not restate legal commitments in help articles.